Shipping policy

Effective from 19 August 2026

How orders travel from our floor to your buyer, and what is promised versus what is an estimate.

1. Dispatch

A prepaid order is packed and handed to the courier within 2 working days of payment being confirmed. Orders placed on a Sunday or a public holiday move on the next working day. Dispatch may take longer during a festival rush or if an item needs a quality recheck, and we will tell you if that happens.

2. Delivery

Delivery usually takes 3 to 7 working days after dispatch depending on the pincode. Remote pincodes take longer. These are estimates provided by the courier and not a guaranteed delivery date, so please do not promise your buyer a fixed date. We share the tracking number once the parcel is picked up.

3. Shipping charges

Shipping is charged by weight rather than as a flat fee, because one kurti and a set of five do not cost the same to move. Every product page shows the weight of that piece so you can work out your cost before you list it, and the exact shipping amount for an order is shown before payment.

4. Ships in your name

The parcel carries your business name as the sender. Neither our name nor the name of the manufacturing unit appears on the label, the parcel or the paperwork inside it.

5. Address accuracy

We ship to the address you give us. A wrong, incomplete or unreachable address usually ends as an RTO, and the cost of that is covered on the RTO, returns and refunds page. Please check the pincode and phone number before you place the order.

6. Packing video

Every order is packed in front of a camera. The recording is kept for 90 days from dispatch and we will share the relevant clip with you for a genuine dispute raised within that period.

7. Where we ship

We ship across India through courier partners. Whether a pincode is serviceable is confirmed at the time of the order. We do not ship outside India at present.

8. Delay, loss or damage in transit

Write to us with the order number and we will take it up with the courier. If a courier confirms a parcel as lost in transit, we refund the goods and the shipping you paid on it. Damage that happens in transit is handled as a courier claim and we will help you pursue it, so please keep the packaging and the unboxing video.

9. Minimum order

No minimum order. One piece or fifty, the process is the same.