Privacy policy

Effective from 11 September 2026

This page explains what we collect, why we collect it, who sees it and how long we keep it. We have kept it specific rather than general.

1. What we collect

• Account: your mobile number, your name, and a PIN which is stored only in an encrypted form, never as readable text.
• KYC: PAN name and number, business type, business name if you give one, GSTIN if you have one, address with pincode, city and state, and a PAN photo if you upload one. Uploaded documents are stored outside the public part of the server.
• Orders: what you ordered and where it was shipped, including your buyer's name, delivery address and phone number. We need these to print the shipping label and to hand the parcel to the courier, and they remain in our order records.
• Technical: login times, device information and IP address, kept so that we can detect misuse of an account.

2. Why we collect it

To operate your account, to carry out our own commercial check on who we are supplying, to pack and ship orders, to answer support questions, to handle disputes, and to meet accounting and tax requirements. We do not use your data for automated decisions that have a legal effect on you.

3. Who sees it

• Our own team, limited to the people who need it for the work. To be plain about it, your buyer's name, address and phone number are printed on the shipping label, so the staff who pack and dispatch the parcel see them, and they remain visible in our order records afterwards.
• The courier, which receives the delivery name, address and phone number of your buyer.
• The payment gateway, which handles the payment itself. Card and bank details go to them directly and never reach us.
• Service providers who help us run the site, such as hosting and messaging, under confidentiality obligations.
• A government authority or a court, where the law requires it.

We do not sell your data. Your buyer's details are used only to pack, label, ship and support that order. We do not market to your buyers, we do not add them to any list of ours, and we do not share them with another dropshipper or any other outside party.

4. Where it is kept and for how long

Data is kept on servers located in India. KYC records are kept while the account is active and afterwards for as long as tax and accounting rules require. Order records, including your buyer's delivery details, are kept for the same reason because they are part of the invoice trail. Packing videos are kept for 30 days from dispatch. Login and device records are kept for a limited period for security.

5. How we protect it

Access is limited to the people who need it, PINs are stored encrypted, the site runs over an encrypted connection and uploaded documents sit outside the public folder. No system can be guaranteed to be completely secure, so please keep your PIN private and tell us if something looks wrong with your account.

6. Your choices

• Ask for a copy of what we hold about you.
• Ask us to correct anything that is wrong.
• Ask us to close your account and delete what we are not required by law to keep.
• Withdraw consent for anything that is optional, such as a PAN photo, keeping in mind that some data is needed to run the account at all.

Write to the email at the bottom of this page and we will respond within a reasonable period.

7. Cookies

We use a session cookie so that you stay logged in, and a device cookie if you choose to be remembered on a device. We do not use advertising cookies and we do not track you across other websites.

8. Children

The site is meant for business use and is not directed at anyone under eighteen.

9. Grievances

If you are not satisfied with how your data has been handled, write to the email at the bottom of this page with the subject "Privacy grievance". We will acknowledge it and work to resolve it.

10. Changes

If this policy changes in a way that matters, we will say so on the site and update the effective date at the top.