FAQ's at Onlinekurtis.com :

• How to place order?
• Shipping Information?
• Custom Duty & Taxes?
• Payment Options?
• When do you usually update your products?
• What is your Return/Exchange Policy?

How to place order?

• Kindly visit the product pages in details and add your liked designs in the shopping cart and Submit the Wish List once done.
• You will be prompted for Login/Register. Please login or register if you are a new customer.
• After Login, you will be prompted to select the shipping address. You can add a new address if different from your registered address.
• Please click PROCEED button
• Select the Payment Gateway to make payment online.
• Make the payment and you have done.

Shipping Information :

• Shipment will take place ONLY at your billing address as per the proforma invoice/Estimate. Kindly DO check the address and telephone number in the proforma invoice/Esitmate.


• Please note that no shipments made from us on Sundays and public holidays as our logistics partner does not make any pick-ups on those days.


• In rare cases, delays might occur due to Customs clearance delays, flight delays or other unavoidable circumstances. However we always try our level best to ensure delivery within the number of days to delivery as informed in our post-order communication to the customer.


• The choice of the consignment carrier is made by the sole discretion of SNEHAL CREATION INC.


• We Do prefer to deal with FedEx for their the safest and fastest professional service. Visit www.tnt.comand www.fedex.com for the current charges and other details.


• The consignment will be delivered to the buyer's specified address by the consignment carrier, after the clearance of all the customs formalities.


• Please note that residential shipments to USA will be left at door if someone is not there to receive the package. Our courier agents DHL / FEDEX / TNT / UPS etc will not be able to provide sign confirmation of delivery made in such cases.
  
  To ensure that no disputes arise due to this, kindly make sure that someone is there to receive the package when courier delivery is attempted.


• If the products get damaged or lost during transit by the shipping company, Snehal Creation can not be held liable. Snehal Creation will not be held responsible for any delay, damage in transit, or otherwise due to the courier company. Once the customer receives the product from the courier company or any other delivery methods and acknowledges it, it shall be treated as good delivery and on no grounds it shall be returned as bad delivery.

Custom duty & taxes ?

• Customer must abide by the laws of his-her country. Snehal Creation do not pay for the custom duties or any other Taxes/charges. In case there are any customs duties and Taxes incurred by the shipment, the customer is bound to pay them. Please note that we are unable to provide specific advice on customs duties or tariffs.


• If customer does not claim the shipment for whatever reason, Snehal Creation Inc shall not be held responsible for it.


• If shipment will sent back to us due to non-payment of custom duty and taxes or any other reason, Customer will have to pay re-freight charges and other taxes incurred by the shipment.

Payment Options?

We have the following payment options :

• PAYPAL : The easiest pay mode in forign currency


• CCAVENUE: The easiest pay mode in ALL currency including Indian Rupees


• Bank Wire Transfer or Telegraphic Transfer. Kindly ask us for the bank account and SWIFT CODE details to avail this mode of payment. This is the cheapest way of money transfer.


• Western Union Money Transfer. Visit www.westernunion.com for details. Transfers the amount in minutes.


• Money Gram . Visit www.moneygram.com for details. Transfer the amount in minutes.

When do you usually update our products?

• Our products catalog is updated every week according the season and demand. We produce latest fashion cloths as per fashion market and seasons.

What is your Return / Exchange Policy?

• We DO NOT accept any returns/exchange. In case of any defects in goods, please notify us within 3 days of receipt of goods. Defective goods can be returned to our office at Malad (West)- Mumbai, India